So, here we are again. I wanted to write this in the morning when I’d wake up, but since it’s already tomorrow now, I’ll just do it now. Because I’m so utterly pissed it just has to go out, otherwise I won’t be able to sleep.
People often accuse me of being an avast! fanboy. You know, people are fanboys about every bloody thing there is. Apple fanboys, lemon fanboys, Ferrari fanboys, Adidas fanboys and there are also some of us who float in a security circles and fall into a X brand of security software fanboy section. I’m supposedly avast! fanboy accused by people on forums because I very often recommended avast! from the great experience that I had with it. And I admit it, I used to be a fanboy to a degree in the early days when I found avast!, but later on through the months and years, found out that sugar coating everything doesn’t really resolve things. It’s better to just tell things the way they are. Sometimes truth hurts, but if you’re aware of it, you can make things better. Improve things. I’ve made few quite critical complaints about avast! in the last few years, where I could sense from the replies of developers that they were not exactly appreciated, but were noted. No one wants to see complains over your product, but if you actually care you man up and improve things. It makes sense and it’s perfectly logical right?
Well, apparently it isn’t to Comodo fanboys on their official forums…
Their logic goes like this. Brag about Comodo all days long, praise it to death and anyone who is stupid enough (like me apparently) who walks into their little perfect world and actually dares to tell the truth, gets banned. Apparently 99% of most hardcore Comodo fanboys are also moderators waving with their moderator sticks. How convenient…
Months if not years ago already?, their cloud backend for file submission started churning out errors “File cannot be found” error when trying to submit unknown files through their program. Like every normal bug, I filled a report. Because it wasn’t in some incredibly retarded format they demand there (which was not needed because they don’t have any automated bug tracker) it got rejected so to speak by getting thrown in the “bulk” section of bugs despite me explaining it in such detail it was almost idiotic). Fun fact is that other users also submitted it. In their stupid format. And guess what, months have passed, I got banned in the meanwhile… Rejoined their forum now under some other name and perfectly politely asked what’s the status on that bug in a BETA section where they just run a brand new CIS 8.0 beta test (I’ve encountered the bug during beta test of CIS 7.0 i think). Because for some fucking retarded reason I still wanted to get things fixed and get a working product that I could use…
This is how it went (luckily I saved it during writing)…
ME: Has integrated file submission been fixed or does it still spew out “file cannot be found” errors when submitting files?
SOME USER: No they did not fix that prob. They don’t show any interest on that bug. Just accept this bug and use cis.
ME: I don’t get it why they refuse to fix it. It makes submission of files impossible, meaning they have a broken cloud backend which means they will have an entirely crippled product…
And here comes their Comodo smartass moderator EricJH…
EricJH: It’s a hyperbole to say it cripples the product. Nothing happened to the proactive security of CIS that does not need or rely on av signatures.
ME: And the same applies to saying it doesn’t. Cloud is as useful as the data fed to it. If you’re not getting data to it, it’s useless. Why would you spend time and money developing cloud system and then not bother fixing the essential part of it when it gets broken? And we aren’t talking about days or few weeks of being aware of this bug, months and months have passed and nothing got fixed.
The basis of every cloud system is to have more users to get larger feedback from users via data submission and then aggregate this data into a) further cloud detection b) improving the whitelists. But they just don’t seem to care (can’t really think of anything else considering how much time it has passed with no fix for something that used to work perfectly well). A bit weird logic if you ask me. Saying “it doesn’t matter” is just plain ignorant.
EricJH: Nor does polarizing. It does not cripple the complete suite. The first line of defense is not the av.
Under a former user name you have not made friends with at least part of the mod squad. Consider that a warning.
Sorry MY_USERNAME, you are banned from using this forum!
Former banned member
This ban is not set to expire.
So, that’s how my short lived conversation went there…
Now, lets get to facts, because unlike this idiot EricJH, that knows jack shit even about theoretical security and just knows how to use a fucking BAN button in their forum software…
Cloud systems are essentially only as effective as the data fed to them. The more users you have connected to the cloud and the more data you get in it for processing, the more efficient algorithms you can make, the more extensive whitelist bases you can create, you can have the most extensive reputation services and you get more samples to analyze for file scanning detections and so on.
What he was saying was basically load of horseshit garnished with some bullshit. Saying it “doesn’t affect” you is the one and main from the menu. Their AV is mostly fueled from their cloud detections, offline local signatures are just a backup when you’re offline. Their Autosandbox system heavily relies on whitelists which are local digital signatures as well as “live” digital signatures that can override local ones when necessary. And their Autosandbox system in its absolute essence relies on whitelists. If file is not digitally signed, it has to be checked against online whitelist (hash check). Otherwise things get sandboxed and get very limited and quite often functionally broken after that and then users have to sort files as safe/unsafe on their own. If a product is unable to submit new samples to the cloud, this means you won’t be able to make effective whitelist, you won’t gather new digital signatures, you won’t get new samples for file detections, nothing. And he just keeps on going and reassuring me with his bullshit. So, EricJH, stick your fucking retarded arguments wherever you want. You can fool some noob with such stupid comments, but they don’t work on me. If cloud is not getting new data in from user base, your beloved Autosandbox that is relying on it becomes a useless turd that will sandbox pretty much everything that isn’t digitally signed, because that is the easiest and most permanent method to flag something as safe or not. For unsigned stuff, you need to process the files regularly and flag them as safe (or unsafe). If your cloud is broken in the way I described (and it is), then half of your so-called “unaffected” systems are actually affected.
Conclusion?
Fuck them. Yeah, I’ve actually said that. Fuck them. I actually thought they had a good product that needed some polishing, but now that I see the clowns are running the show, bugs never get fixed unless they are reported by idiots like EricJH who can’t get his head out of his own ass and those who actually want to improve things get banned and banned again for being banned before, makes me just scream at these fuckers and slap them in the face. How can anyone actually be so fucking retarded is beyond me. I just can’t comprehend that on any level. I just can’t.
So, if anyone you know wants to install Comodo or you want to install it for someone. Just don’t. Because I wouldn’t install this pile of garbage even on the PC of my worst enemy. Because that would be just too cruel. Use any other security product. It really doesn’t matter which one for as long as it’s not Comodo.
Angry Sheep Blog 
Last time i used it the bug was not even being able to update the fucking definitions lol.. it stuck around for a year or so also. They would just give people band aid fixes and that was it. So yeah never been back since.
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I wonder how many banned people there is, considering their crazy rate of doing that. But I still just can’t understand how can anyone be such a moron on an official support forum. And to be a moderator and abuse the power of moderation to fuel their hardcore fanboy obsession on such a level. And Comodo as a company just allows that and is OK with it. I’m not questioning EricJH’s competence, because he already showed he doesn’t have any, despite him desperately wanting to look like he has a clue about anything, but I’m questioning competence on Comodo’s side as a security firm. They must be OK with all the banning of people, otherwise they’d say to this EricJH idiot to calm the fuck down and stop banning people. But no, they are fine with it. And when a security firm is sweeping complaints, bug reports and banning everyone who actually brings issues to public attention under the carpet, then you know there is something really rotten going on there. People should see how this pathetic company operates, how their fanoboys run the show and pretend they care about the product, but in fact they do nothing but damage to it. Because anyone with half a gram of brain would go and question developers why things don’t get ever resolved and why no one gives a fuck about anything and not ban people who politely bring the attention to such issues. But yeah, who really gives a fuck about them right? Just ban them. It’s the easier way to do things…
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Haha, one user at Wilders posted me the Comodo’s forum policy…
COMODO policy:
“Multiple Accounts. In the same way that sharing account login details is not permitted, multiple login accounts to these forums are not permitted. This equally applies to login accounts set up subsequent to a ban (i.e. the individual is banned, not just the account that was in use at the time of the ban).”
How sad your life must be for you to actually include this into a forum policy, the first of a kind that I’ve seen so far. They must be on ban rampage like mad for there to even be a need to include something like this into a forum policy. On other forums, if you do get banned and return under a different name and behave properly, they still allow it. But on Comodo forum, they first unjustifiably ban you and then continuosly ban you just because they have that in the policy. I bet that moron EricJH was the one who added this line to the policy or at least recommended it to be added. Because only someone with his level of intellect would come up with something this retarded.
Here is a Wilders policy for a comparison:
“While participating on this forum, using multiple identities for purposes such as but not limited to bumping topics, supporting a position stated by one identity through use of another, or to mislead or misdirect in any way is prohibited.”
Spot the freakin’ difference?
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Well I’ll just say leave them to their fantasy world, they are obviously living in the past (then again even in the past a good company would listen) any smart company would embrace input from their users even more so in this day and age it is the consumers who do half the work testing
.
So if they want their product to be tarnished by people such as EricJH so be it.
When I had my experience trying bring up the fault with their definitions update, as with a many others, their solution was to reinstall every time so I just got the fuck out of dodge and left them to it, seeing that if they couldn’t fix the definitions update who the hell knew what else was coming in the future. And there you go years and years later you encounter this issue with the same attitude and disregard.
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Outstanding post. Like you, at one point, I really tried to like this product, but all the unresolved bugs, the lack of professional moderators in their forums and all the general drama just made it impossible. FYI: They released version 8 with a problem with an Auto-Sandbox rule that only isolates malware if it originates from the internet. I’ve seen at least two YouTube ‘reviewers’ freak when they tried to run malware samples from a desktop folder and Comodo failed to block them….
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I’ve tried CIS 8.0 and I kinda liked it, they even fixed the god damn bug over which the whole contraversy started. But it was still the same old CIS with sometimes ridiculously sluggish AV and since I got banned because of complaints over the bug I nov have zero support so it makes no sense to use it anyways now… And yeah, I’ve heard about that bug as well. A really nasty piece of a design flaw which is kinda a Comodo trademark. They keep on releasing new “amazing” tech that really hasn’t been properly tested and doesn’t really ever get fixed later on, regardless on how loud their fanboys are there on their forums.
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Do you have any thoughts on avg virus protection, please dont vomit lol :-D.
I have used this product for years and the only thing that annoys me is its habit of seeing some of my “dodgy looking” programs as a virus and not allways giving me a chance to say “make an exception, its safe you asshole”.
if i stupidly click “ignore” then its a lie, it disables the program!!, thats not ignoring it.
I have to go to the dam advanced settings and make a manual “exception”.
Yes some of my programs appear dodgy, but they are usefull to me.
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